ChatGPT dot not working?

Can't find your dot?

Check these first. Your plan, country and device all decide whether you get a dot:

• Dots come with ChatGPT Pro or a Business Premium seat. Free, Go and Plus don't include them.
• Pro doesn't include dots in the UK, the European Economic Area or Switzerland yet. Business Premium does.
• You must be 18 or older.
• Set up your dot in ChatGPT on a computer. You can't create one on your phone. After setup, you can message it from the phone app.
• On Enterprise, Edu or Healthcare, an admin must turn on Use dots first. It is off by default.

See which plans get dots in your country.

Is it just you?

Open status.openai.com. It has a row for dots. Don't trust a green row on its own. On October 6, an incident named dots for 36 minutes, and the row still read 100% the next day.

Cloud browser blocked by a site?

Your dot browses from a cloud computer. Some sites block cloud browsers. The website makes that choice. OpenAI gives three ways around it:

• Ask your dot to try your connected computer. It can try the site in your own browser. This needs your computer online with ChatGPT open.
• Use a connected app or plugin when one does the task. It skips the website.
• If the site wants you to sign in, take over the browser and sign in yourself. The cloud browser doesn't share your normal logins.

Early reports say Google Cloud Console, Zoho Mail and BioRender won't load in the cloud browser. One user says the Bitwarden add-on doesn't work on the dot's computer.

Your computer shows Offline

Your dot can use your own computer only while it is online. The ChatGPT app must be open on it. Offline means it can't reach the computer right now. It doesn't remove access. You can connect one computer at a time.

• Open the ChatGPT app on that computer and keep it open.
• Check the dot's profile. Under Computers, then Your computer, choose Allow access.
• Turn off a VPN, proxy or web filter, or try another network. OpenAI gives this advice for ChatGPT errors in general.
• On Enterprise, Edu or Healthcare, ask your admin to turn on local computer access. It is off by default.

Connecting your computer to Codex doesn't give your dot access. It needs its own Allow access step.

Dot approvals not working?

Open the task itself in Activity and give the approval there. Name the one action you allow. Users say this works when a yes in the main chat doesn't. Your dot can hand work to a separate task. Users think that task may not see what you said in the main chat.

OpenAI's own advice is close. Open the waiting request and answer it, and give ongoing instructions a clear scope: who, what and when. Approving one message doesn't give your dot ongoing permission to contact people. Asking for a draft isn't a yes to send it.

Every Dot OS job ends with a line that says what your dot must ask you first. See five free jobs.

Your dot won't pick up

Users report calls that ring and ring, end with “Call failed,” or drop mid-sentence. OpenAI's Thibault Sottiaux said on October 1 that a fix is coming. He said your dot decides whether to pick up and may be busy with other work.

Users tried these, one or two people each:

• Update the ChatGPT app. It worked for one user. Others still had failed calls after updating.
• While it rings, type to your dot and ask it to answer.
• Restart the dot itself. One user says restarting Codex alone didn't help. Another user describes how: right-click the dot in the sidebar and pick Reboot.

You can type to your dot during a call. Calls from your dot to you are not out yet.

Dot not responding?

Check the status page first. If there is no outage, contact OpenAI support. You can also try a pause. Open the ••• menu in your dot's profile, choose Pause, then tap “Paused • Tap to resume.” One user says this did nothing. Pause may not stop tasks your dot handed off, and it doesn't cancel scheduled runs.

Your usage may be the cause. One Pro user saw “Your dot is on a break” for hitting a limit. Replies came back under two hours later. Chats with your dot don't count toward ChatGPT limits, but Codex and Work tasks it starts do.

Don't reach for Reset to fix a quiet dot. Reset deletes your dot with its chats, memories and scheduled tasks, and you can't undo it.

No reply in Slack or by text? You add Slack from your dot's profile on a computer. By default, your dot answers only you there. One user reports that replies in a channel can fail while direct messages work, so try a direct message. Texting your dot is a small beta for Pro users in the US only.

Its computer or files are gone

Some users say their dot's cloud computer shows Unavailable, or files they made there vanish. OpenAI hasn't replied to these reports or posted a fix. Its guides say the cloud computer can keep its state between uses, but they don't promise to keep your files.

Users save their work to Git or a cloud drive. In one report, published Git commits survived. Some say Reboot brought the computer back, and others say it didn't.

A recurring task didn't run

Give the task four things. Say what to check and when to run, with your time zone and any end date. Then say which changes to tell you about and where to send them. Then ask your dot to confirm what it saved.

Open Scheduled in ChatGPT to see your recurring tasks and change the time. Connecting Slack or adding your dot to a channel doesn't make it watch that channel. You have to ask for a watch task. A task that runs on your computer needs it online with ChatGPT open.

Each recurring Dot OS job already says what to check and what to tell you. See all 1,048 jobs.

It remembers something wrong

You can't see or delete single dot memories yet. Tell your dot the right fact in chat. It can update its notes. Turning off ChatGPT Memory stops new sharing but doesn't delete what your dot already knows. The only full wipe is Reset.

What do early users report?

Dot bug reports end up in OpenAI's Codex project on GitHub. We sorted the 238 GitHub issues filed from September 29 to October 7 by symptom. Many come from developers. The biggest group, 51 reports, is about tasks your dot runs on your computer or in Codex. These matter most if you don't code:

No OpenAI staff member has replied to any of them on GitHub so far. The people who filed the 16 closed ones closed them themselves.

How do you report a bug?

Contact OpenAI through its help center. OpenAI says to report a dot's mistakes there too. Some users also send feedback in the app and quote the feedback ID it gives them. Developers file dot bugs in the openai/codex project on GitHub.

Where to go next

New to dots? See what a dot is and what it costs. Want a first job to try? Try five free dot jobs. Grok Bot users have their own errors too. See Grok Bot fixes.

Quick answers

Read OpenAI's guides

Dots change fast. Check OpenAI's computers and apps guide, controls guide, tasks and memory guide and setup guide for the latest steps. The bug reports are in the openai/codex project.

Break Orbit makes Dot OS. It has no ties to OpenAI, Meta or xAI.